I’ve written about the sleep inducing powers of talking about systems and process before. It's something I've encountered the whole of my career - tell someone they need process in their business and their eyes glaze over. Ask them what they want to fix though, or what's holding them back, and they get a whole lot more animated. In 90% of those conversations, the answer to their problems or the thing that will get them unstuck is... you guessed it... a process.

There are three key processes that every business needs. The don’t need to take up huge amounts of time and if you implement and follow these three processes consistently, not only will you have a more profitable and sustainable business, you will also feel more sane and have more time for the good stuff like strategy and, well, the odd day off perhaps!